Service Provider Call Centers.

Cutting costs, satisfying customers with technology - and people.

Linked .pdf file only.The full text of the following article is available in .pdf format exclusively. Download the .pdf. An excerpt is provided below:

Ever since direct dialing replaced manual operators, telecom service providers have pursued automation of customer-facing processes. The use of technology in customer call centers can reduce costs, remove barriers to growth and improve customer satisfaction. To be made attractive to customers, automation
must be easy to use, not impose a burden. At the same time, areas that are not fully automated need people and processes that work well for customers and make best use of the technology investments.

Featured Whitepaper


Author: Dave Lowther and Paul Barrett
Published: 04/29/2002


Dave Lowther is a Call Center Specialist.

Paul Barrett is a Strategic Marketing Specialist.

Comments are now closed on 'Service Provider Call Centers.'.