Stop Whining - Get a Coach

Are CLEC complaints about ILEC non-cooperation valid?

The full text of the following article is available in .pdf format exclusively. Download the .pdf. An excerpt is provided below:

---

Competitive service providers often excuse their own poor performance by trying to blame the incumbents for non-cooperation. It was naïve for these companies to expect that this would be easy. However some CLECs are making it work - not by whining or taking the competition to court - but by working out effective processes and building positive working relationships. This article reveals how service providers might spend their time more productively.

Barbara Lancaster is President of LTC International Inc.