Autonomic QoS & Collaboration Systems
Proactive monitoring and response has been a core goal of Network Operations Centers (NOCs) for as long as I’ve been a part of telecom. But - being clear about why we monitor is much more important than what we monitor. Confuse those two important drivers, and a lot of time and money is wasted, not to mention that we’ll fail to meet the customer’s need for coherent information. Working together, teams can solve problems more accurately with fewer wasted resources than traditional network managers & trouble ticket systems. Customers get very positive memories from working with the provider to reach common goals.